Complaint Policy  – GiftRatna

At GiftRatna, customer satisfaction is important to us. We have a structured complaint-handling process to ensure fair and timely resolution.
1. How to Raise a Complaint
Customers can raise a complaint in case of:
-> Product received in damaged condition
-> Manufacturing defect
-> Wrong product delivered

Complaints must be raised via:
📧 Email: support@giftratna.com
📞 Customer Support: [Add Number]

2. Time Limit to Raise a Complaint
-> Complaints must be reported within 24 hours of delivery
-> Complaints raised after this period will not be entertained

3. Mandatory Proof (Compulsory)
To register a valid complaint, the customer must provide:

-> A clear, continuous unboxing video
-> Video must start before opening the package
-> Damage or issue must be clearly visible

⚠️ Complaints without an unboxing video will be rejected

4. Complaint Resolution
-> Upon verification, only replacement or exchange will be offered
-> Return or refund is not allowed under any circumstances
-> Resolution will be provided within a reasonable timeframe after approval

5. Complaints Not Accepted For
Complaints will not be accepted in the following cases:

-> Minor color or print variations
-> Damage caused after delivery
-> Incorrect customization details provided by the customer
-> Change of mind or personal preference
-> Absence of required proof
-> Delay in raising the complaint

6. Perishable Products
-> Complaints for flowers, cakes, chocolates, or other perishable items are not eligible for replacement
-> Delivery issues due to incorrect address or recipient unavailability are not covered

7. Final Authority
GiftRatna reserves the right to:

-> Accept or reject any complaint
-> Request additional details or proof
-> Take the final and binding decision on all complaints

8. Grievance Redressal
If a customer is not satisfied with the resolution, they may escalate the matter to:
📧 Grievance Email: support@giftratna.com
⏱️ Response Time: Within 3–5 working days