Help & Support

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GiftRatna is an online shopping and customisation platform offering products such as T-shirts, toys, paintings, mugs, tumblers, bottles, socks, masks and other personalised products.

Yes. For eligible customised products, you can upload your own design, image, logo or text while placing your order. We will customise the product according to the details provided by you.

We offer customisation on selected products such as T-shirts, masks, socks, men’s briefs, women’s briefs, bottles, mugs, tumblers and more. Available customisation options may vary by product.

Open the customised product you want to order and use the available upload option to add your design or image. Please upload a clear and high-quality file for the best printing results.

Yes. Selected products allow you to provide custom text, names, quotes or messages. Enter your required text carefully before placing the order.

We make every effort to create your product according to the design you provide. However, slight differences in colour, size, placement or appearance may occur due to printing methods, screen settings and product material.

For the best results, upload a clear, high-resolution image or design. Avoid blurry, pixelated or very low-quality images.

Changes may only be possible if production has not yet started. Please contact us as soon as possible with your order details. Once customisation or production has started, changes may not be possible.

Customised products are made specifically according to your requirements. Cancellation may not be available once production has started. Please review your design, text and order details carefully before confirming your order.

Customised products generally cannot be returned or exchanged unless the product is damaged, defective or you receive an incorrect item. Please contact us with the required details and supporting images if there is an issue.

Please contact our customer support as soon as possible and provide your order details along with clear photos or videos of the product and packaging. Our team will review the issue and assist you accordingly.

Once your order is shipped, tracking information will be provided when available. You can use the tracking details to check the delivery status of your order.

Delivery time depends on your location, product availability and whether the product requires customisation. Customised products may require additional processing time before shipping.

We deliver to serviceable locations across India. Delivery availability may depend on your PIN code and the shipping services available in your area.

Available payment methods will be displayed during checkout. Please select your preferred payment option to complete your order.

Cash on Delivery availability may depend on the product, order type and delivery location. The available payment options will be shown during checkout.

We try to display product colours as accurately as possible. However, actual colours may vary slightly due to screen settings, lighting, printing methods and product materials.

Yes. For bulk, corporate or special customised orders, please contact GiftRatna with your product requirements, quantity and customisation details.

You should only upload designs, images, logos or content that you have the right to use. GiftRatna reserves the right to reject orders containing unlawful, offensive or prohibited content.

You can contact GiftRatna through the contact details provided on our website. Please include your order details when contacting us so that we can assist you more efficiently.