Privacy Policy – GiftRatna

At GiftRatna, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or mobile application (“Platform”).

1. Information We Collect
We may collect the following types of information:
a) Personal Information
-> Name
-> Mobile number
-> Email address
-> Delivery address
-> Billing details
b) Order & Customization Information
-> Photos uploaded for customization
-> Text, names, dates, or messages provided for personalized products
-> Product preferences and order history
c) Technical Information
-> Device type
-> Browser type
-> IP address
-> App usage data (for performance & improvement)

2. How We Use Your Information
Your information is used to:
-> Process and deliver your orders
-> Create and customize products as per your request
-> Communicate order updates, confirmations, and support messages
-> Improve our website, app, and customer experience
-> Send promotional offers (only if you opt in)

3. Custom Content & Uploaded Images

-> Images, text, or designs uploaded by users are used only for order fulfillment.
-> GiftRatna does not sell, publish, or misuse your personal images or custom data.
-> Uploaded content may be stored temporarily for reprints, replacements, or customer support purposes.

4. Data Sharing & Disclosure
We do not sell or rent your personal data.
Your data may be shared only with:
-> Manufacturing partners (for order fulfillment)
-> Delivery partners (for shipping)
-> Payment gateways (for secure transactions)
-> Legal authorities, if required by law

All partners are bound by confidentiality obligations.

5. Payment Security
-> GiftRatna does not store your card, UPI, or banking details.
-> All payments are processed via secure, encrypted third-party payment gateways.

6. Cookies & Tracking
We may use cookies to:

-> Improve website/app functionality
-> Analyze traffic and user behavior
-> Remember user preferences

You can disable cookies via your browser settings, though some features may not work optimally.

7. Data Retention
-> Personal data is retained only as long as necessary to fulfill orders, legal obligations, or customer support needs.
-> Custom images and files may be deleted periodically after order completion.

8. User Rights
You have the right to:
-> Access your personal data
-> Request correction of incorrect data
-> Request deletion of your data (subject to legal and operational requirements)
-> Opt out of marketing communications

9. Children’s Privacy
GiftRatna does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

10. Data Security
We implement reasonable security measures to protect your data against:
-> Unauthorized access
-> Loss
-> Misuse
-> Alteration
However, no system is 100% secure, and users share information at their own risk.

11. Third-Party Links
Our Platform may contain links to third-party websites. GiftRatna is not responsible for the privacy practices or content of such external sites.

12. Changes to Privacy Policy
GiftRatna reserves the right to update this Privacy Policy at any time. Changes will be effective once posted on the Platform.

Continued use of our services implies acceptance of the updated policy.

13. Contact Us / Grievance Redressal
For privacy-related concerns or data requests, contact us at:

📧 Email: support@giftratna.com
📍 Business Name: GiftRatna